Booking and Deposit

In order to confirm your booking, must receive the online prepayment. The required prepayment amount depends on: the selected apartment, the number of guests and the length of your stay. This amount is shown in the price calculation and also on the online booking form.

Please note that the booking is not confirmed until the prepayment is received;
you then receive the booking confirmation by email.

The remaining balance, along with the damage deposit, needs to be paid in cash or by Credit card (+4% charge, not in all the apartments) upon arrival, unless otherwise stated. See How to Book Section.

You will be asked for your credit card details as a guarantee against loss of, or damage to, any of the owner’s items and any damage to the apartment itself caused during your stay.

In case you cannot provide us with a credit card, you will be asked to pay a security deposit from 200 to 700 € is required, depending on the accommodation (see apartment description) and length of your stay. The security deposit will be refunded to you at your check-out. A deposit of 300 euros is compulsory for any bookings of more than 5 people or more than 7 days.

The security deposit is refunded at your departure, after the accommodation manager has inspected the apartment. In case of damage or loss to the property during your stay or other services, a charge will be deducted from the security deposit and the difference refunded to you.

If the damages or loss caused exceeds the security deposit the guest will undertake to pay the difference.

Cancellation or change

Cancellation fees depend on notice given and are as follows:

- Notice given less than 14 days prior to arrival: 50% of the total balance;
- Notice given less than 24 hours or no prior notice: 100% of the total balance.

Please note that the prepayment is non-refundable, not even in the case of force majeure.

To modify the number of guests: with fewer guests, the remaining balance stays the same;
with more guests, you pay the required supplement on arrival.

To change the number of days: with fewer days, the remaining balance stays the same; with more days, you pay the required additional sum on arrival.

Requesting an apartment change from that of your confirmed booking is considered as a de facto cancellation. To change an apartment; you must make a new booking. This is regarded as a new booking and is subject to the madridcityrents Terms and conditions.

All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.

madridcityrents recommends that the client purchase travel insurance with cancellation cover.

Arrival procedure

When you book an apartment, you receive the booking confirmation via email. Please print a copy of the email to bring with you; it has all the information that you need on arrival.

If you couldn’t provide your estimated time of arrival (ETA) when you booked, please let us know by email your ETA at least three days prior to your arrival date. This helps to ensure a prompt check in.

On arrival you will sign a short-term rental contract and you will pay the rest of the rental plus the Security Deposit in Euros.

Check in time is from 15pm (15h00). If you wish to check in before 15:00, please let us know, and we will try to accommodate you. In the event of late arrival, you will be charged a supplementary fee depending on the time: 30 € after 8pm to 12pm (20h00 to 24h00) and 50 € after 12pm to 02pm (23h00 to 02h00). Please note that for arrivals on Sundays and Bank Holidays there is an extra-charge of 30€. Your booking confirmation will detail all charges applicable to the apartment you have booked.

You are requested to contact Homes For Travellers’ agent once you are at the airport, after you have picked up your luggage, to confirm your arrival time to the apartment.

We do not provide storage for luggage if you arrive early.

Check out time is 11am (11h00). Only in case that there are no other guests arriving the same day, you can stay in the apartment until 15:00 paying an extra charge of 50 euros. For check-out from 15:00 to 22:00, you will be charged a full day's rate.

Please note that early checkouts have to be arranged for prior to departure and additional fees of 50 € will be charged if the check out time is between 07:00am and 9.00am.

During your stay

You are expected to treat your accommodation and all of its equipment with care. Any specific rules and regulations for the accommodation and its surroundings must be respected at all times.
If any damage is done to the accommodation or its equipment, you must inform the owner/contact immediately, so that repairs can be dealt with as soon as possible.

Upon arrival the status of condition of the apartment has to be verified and any discrepancies brought to the notice of Homes For Travellers within 24 hours. If no notification is received within the stipulated time, it will be deemed that the apartment condition is accepted. madridcityrents will not accept complaints after departure.

Behaviour

You are also expected to show consideration and respect towards your neighbours. As no accommodation is completely soundproof –everyone expects a level of noise from neighbours– please be considerate of noise, particularly in the evenings and at night.

The said premises or any part thereof shall not be used for any purposes other than as residential accommodation. Immoral or commercial activity is strictly forbidden. Pets are forbidden.

Please observe that Homes For Travellers' Terms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a Homes For Travellers apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night. This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with Homes For Travellers you have already accepted our terms and conditions and will therefore be expected to abide by these rules. You will also be expected to sign these rules upon check-in on your arrival day.

We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings and the nightly rest of other inhabitants must be respected.

Cleaning

The accommodation is cleaned prior to your arrival. On your departure, you are required take out the garbage and the kitchen or kitchen corner wash and put away all dishes; the accommodation should be left in a reasonable condition. The owner/accommodation manager is entitled to charge additional fees if the accommodation is not left as such.

If you would like additional cleanings during your stay, we offer our cleaning services for an additional cost which includes a complete change of towels and sheets.

Number of guests

The client must book for the number of guests in the booking party. If this number varies during your stay, you must book for the highest number of persons that will occupy the accommodation. E.g. On booking an accommodation for four nights; If on two nights you have four persons and two nights you have three persons, you make the booking for four persons.

Unless otherwise agreed by the owner, only the number of guests indicated by the client in the booking are authorised to use the accommodation. The number of persons who may use the accommodation must not exceed its allocated capacity, except for children under three years old. In the event of any infringement of these obligations, madridcityrents or the owner is entitled to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.

Amendments

Before arrival: In the event that the owner cannot provide you with the booked apartment, the client, with the apartment that was booked, will endeavour to find you a similar accommodation, subject to availability. If no agreement can be made regarding alternative accommodation, will refund the full prepayment for the booking. madridcityrents is not made liable for further claims by the client.

Liabilities

Neither madridcityrents nor the owner of the accommodation shall be made liable for any direct or indirect damages that may occur during the stay-period at the accommodation, including (but not exclusive to): injury to person or possession, losses because of fire, theft or criminal behaviour.

Litigation

In the event of any litigation concerning an accommodation booking with the Courts in Spain have sole jurisdiction on such matters. Spanish law prevalent at the time will be applied.

Responsibility

madridcityrents provides an online booking service using accommodation owned by private owners. In this regard, madridcityrents is not responsible for potential delays, accidents, losses, change of schedule or rates, damages (neither for persons nor for objects), in its suppliers services.madridcityrents and its employees therein are therefore not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damage or injury while staying in an accommodation booked through madridcityrents ; Disputes between the client and a third party; Content of external links on its website.

The service of madridcityrents is limited to displaying accommodations and communication thereof, regarding making a booking, until booking confirmation is sent by email. The responsibility of madridcityrents is limited to the amount paid for the booking service.

Furthermore, madridcityrents is not part of the rental agreement; Any complaints must be directed to the owner/contact during the stay-period.

The contract signed with Homes For Travellers on behalf of the apartment owner, is for short term rentals of a furnished apartment which is subject to Spanish legislation, under which the competence will correspond to the exclusive jurisdiction of the courts of Madrid, Spain.

These contracts do not permit the apartment to be let as a "permanent residence" of the tenant. Only short-term rentals for business, travel, holidays, studies, temporary stays, etc. are allowed.

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Our website

All information and resources regarding an accommodation are supplied by the accommodation owner. Although madridcityrents does its very best to verify and update the information as seen on the web site www.madridcityrents.com, madridcityrents can not be made liable for its content. madridcityrents reserves the right to update information published on the site at any time including (but not exclusive to): rates, descriptions and photographs. madridcityrents does not guarantee condition or suitability of any product or service as advertised on its website.

madridcityrents reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the madridcityrents service, to review these terms and conditions in case of change. By agreeing to use the madridcityrents service, it is inferred that any changes are accepted by all parties and that all parties comply with these changes.